Return and Refund Policy
Thank you for choosing SOF Connect AD for your training. We strive to provide quality services and transparent participation conditions. This policy regulates the conditions for refunds in the event of cancelled or non-delivered training courses.
The conditions for reimbursement are as follows:
| Period before start of service | Value of refund |
| In case of cancellation within 15 calendar days prior to the start date of the course and notification of cancellation is submitted | 100% refund |
| In case the training is cancelled by SOF Connect AD (due to insufficient number of participants, unforeseen circumstances or other reasons) | 100% refund |
| In case of incorrect/incomplete information, and if participants do not meet the requirements for admission to the course | 100% refund |
| In the period between 15 days and the start date of the course | No refund |
| Failure of the participant to appear without prior notification of refusal within the specified time limit | No refund |
| If the participant terminates his/her participation after the start of the training | No refund |
Method of refund
You have the right to decline the requested training within the specified time period by sending a written notification (via email, contact form, or post). A template for such a notification can be found in this policy.
In the event of cancellation, SOF Connect AD will refund all payments received without delay and no later than 14 (fourteen) days from the day on which it was informed of your decision to cancel.
Refunds for paid training will be made using the same payment method you used for the original transaction, to the account from which the payment was made.
Contact details
For cancellations and questions, please contact us at:
Email address: satraining@sof-connect.com
Telephone: 02/937 3674; 02/937 3669; 02/937 3641
SOF Connect AD
1 Christopher Columbus Blvd., Sofia Airport, 1540 Sofia, Republic of Bulgaria
WITHDRAWAL FORM
To: 1 Christopher Columbus Blvd., Sofia Airport, 1540 Sofia, Republic of Bulgaria
I hereby give notice that I am withdrawing from the training contract I have concluded:
| Date of purchase of the service | |
| Reason for refusal (optional) | |
| Names | |
| Employer Company | |
| Address | |
| Phone number (optional) | |
| Bank account number from which payment for the Service was made | |
| Signature (to be completed if sent by post) | |
| Date |