Training for staff in direct contact with the travelling public on PRM issues – initial training

Target group

The training is on issues related to passengers with reduced mobility and is intended for staff having direct contact with passengers with reduced mobility.

Description

Participants gain knowledge on:

• The regulatory documents governing the activities of the travel assistant;
• Different types and causes of disability;
• Different types of barriers for passengers with reduced mobility;
• Skills for handling complaints and grievances.

Training duration

Initial training: 8 academic hours Recurrent training: 4 academic hours Maximum number of participants: 12

Certificate

The Aviation Training Center shall issue a document to the successful graduates in accordance with Regulation No 27 of the Ministry of Transport and Communications.